Terms of Service

1. Acceptance of Terms

By accessing and using the services of DataVerge Inc ("we," "our," or "us"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Services Description

DataVerge provides data engineering, machine learning, data analysis, and related consulting services. Our services include but are not limited to:

• Data pipeline development and implementation
• Machine learning model development and deployment
• Data analysis, visualization, and business intelligence
• Data infrastructure and architecture consulting
• AI strategy and implementation
• Technical training and knowledge transfer

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Cooperate with our team during project execution
• Provide timely feedback and approvals
• Ensure you have necessary rights to data and systems
• Maintain appropriate backups of your data
• Comply with applicable laws and regulations

4. Payment Terms

Payment terms will be specified in individual project agreements. Generally:

• Invoices are due within 30 days of issue
• Late payments may incur interest at 1.5% per month
• All amounts are quoted in Canadian dollars unless otherwise specified
• We reserve the right to suspend services for non-payment
• Project deposits may be required for new engagements

5. Intellectual Property

Intellectual property rights will be specified in individual project agreements. Generally:

• Client retains ownership of their data and existing systems
• We retain ownership of our proprietary tools, frameworks, and methodologies
• Custom deliverables are owned by the client upon full payment
• We may use anonymized project examples for marketing purposes with your consent
• Open-source components remain subject to their original licenses

6. Confidentiality

We are committed to maintaining the confidentiality of your information:

• We will not disclose confidential information to third parties without consent
• We implement appropriate security measures to protect your data
• Our team members sign confidentiality agreements
• Confidentiality obligations survive project completion for 5 years
• We can sign additional NDAs as required

7. Limitation of Liability

Our liability is limited to the amount paid for the specific service. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss not caused by our gross negligence
• Third-party actions, services, or failures
• Damages exceeding amounts paid in the 12 months prior to the claim

8. Warranty and Support

We provide services with reasonable care and skill. Support terms include:

• 30-day warranty on delivered solutions for defects
• Post-implementation support as specified in agreements
• Comprehensive documentation and training
• Bug fixes during warranty period at no additional cost
• Extended support available under separate agreement

9. Project Changes

Changes to project scope will be managed as follows:

• Change requests must be submitted in writing
• We will provide cost and timeline estimates for changes
• Changes proceed only upon written approval
• Material changes may affect project timelines

10. Termination

Either party may terminate services under the following conditions:

• 30 days written notice for ongoing projects
• Immediate termination for material breach
• Payment required for work completed up to termination date
• Return of client materials and data within 30 days
• Survival of confidentiality and IP provisions

11. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, civil unrest, or major technical infrastructure failures.

12. Dispute Resolution

In the event of a dispute:

• Parties will first attempt to resolve disputes through good-faith negotiation
• If unresolved, parties may pursue mediation
• Litigation, if necessary, shall be conducted in Ontario courts

13. Governing Law

These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any legal proceedings will be brought in the courts of Ontario.

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Changes to Terms

We may update these terms from time to time. Material changes will be communicated to active clients. Continued use of our services constitutes acceptance of updated terms.

16. Contact Information

For questions about these terms, please contact us at:

Email: info@datavergeinc.net
Address: Kitchener, Ontario, Canada